01 Introduction
Welcome to the yes55 Privacy Policy. This document is designed to give every user full clarity on how our platform handles your personal data responsibly and transparently. yes55 is an online casino and sports betting platform operating in Malaysia, and we understand that your trust is the foundation of our relationship.
Privacy is more than a legal obligation for yes55 – it is a genuine commitment to every member who has trusted us with their personal information. We believe you have the right to know exactly what data we hold, why we need it, and who can access it.
Jurisdiction: This Privacy Policy is governed by the laws of Malaysia, in particular the Personal Data Protection Act 2010 (PDPA). By registering for or using yes55 services, you agree to the terms set out in this document and give yes55 consent to process your personal data for the stated purposes.
This Privacy Policy applies to all users of the yes55 platform, including website visitors, registered members, and those who sign up for any of our promotional or VIP programmes. If you do not agree with any terms in this document, please discontinue use of the platform and contact us for proper account closure.
02 Data Collected
Yes55 collects personal data through several methods: during account registration, during platform usage, through financial transactions, and through interactions with our support team. Here is a summary of the data we collect:
| Data Category |
Information Type |
Primary Purpose |
| Personal Identity |
Full name, date of birth, IC/passport number |
Identity verification (KYC), legal compliance |
| Contact Information |
Phone number, email address |
Account communications, OTP verification, notifications |
| Financial Data |
Bank account details, e-wallet numbers, transaction records |
Deposit and withdrawal processing, fraud prevention |
| Usage Data |
Game records, betting history, usage habits |
Service improvement, responsible gambling |
| Technical Data |
IP address, device type, web browser, cookies |
Account security, fraud detection, analytics |
| KYC Documents |
IC/passport copy, proof of address, verification selfie |
AML/KYC compliance, user identity verification |
Voluntary Collection: Some information such as game preferences and additional profile details is optional. However, information required for KYC and financial processing is mandatory — without it, we are unable to provide our services in full.
We may also collect data that you voluntarily share when interacting with our customer support team via live chat, email, or any other official yes55 communication channel. All such interactions are recorded and retained for quality control purposes and as a reference in the event of any disputes.
03 How We Use Your Data
The personal data we collect is used solely for legitimate purposes related to the operation of yes55 services. We do not use your data for unrelated purposes without your prior consent. The following are the primary purposes for which data is used:
- Account Management: Creating, managing, and maintaining your account, including all security settings and personal preferences.
- Financial Processing: Processing deposits, withdrawals, and all other financial transactions accurately and securely through trusted payment gateways.
- Identity Verification: Conducting the KYC (Know Your Customer) process as required by law to verify the identity of each member.
- Platform Security: Detecting and preventing fraud, money laundering, and other illicit activities that could compromise the security of the platform and other users.
- Customer Support: Providing responsive and effective technical assistance and customer service to every member.
- Legal Compliance: Fulfilling legal and regulatory obligations, including reporting to relevant authorities as required by law.
- Personalize Your Experience: Tailoring content, promotions, and game recommendations based on your usage habits for a more relevant experience.
- Responsible Gambling: Monitoring gaming habits to identify signs of problem gambling and providing appropriate support when needed.
Direct Marketing: yes55 may send you promotional notifications and exclusive offers via email or SMS based on your preferences. You can withdraw consent for marketing communications at any time through your account settings without affecting core services.
04 Data Sharing
Yes55 does not sell your personal data to any third party. However, in the course of operating our services, there are situations where data must be shared with specific parties. Such sharing is always limited strictly to what is necessary.
Third parties that may receive your personal data in limited contexts:
- Payment Gateway Providers: FPX, DuitNow, Visa/Mastercard, Touch 'n Go eWallet, GrabPay, Boost, and the USDT providers we work with require basic financial information to process your transactions.
- KYC Service Providers: Third-party identity verification partners who help us validate documents and user identities in accordance with legal requirements.
- Game Operators: Gaming software and Live Casino providers that require basic account information to deliver the gaming experience.
- Authorities: Law enforcement agencies, courts, or regulatory bodies when required by law or a valid court order.
- Cloud Services: Infrastructure and cloud service providers that store and process data on behalf of yes55 under strict data security agreements.
Contractual Protection: All third parties we work with are required to sign data protection agreements that prohibit them from using your data for any purpose other than those specified. They are also required to comply with data security standards equivalent to those of yes55.
If yes55 is involved in any business restructuring, merger, or acquisition, user data may be transferred to the successor entity. In such situations, we will notify users and ensure continued data protection.
05 Data Security
Protecting your personal data from unauthorised access, loss, or misuse is yes55's highest priority. We continuously invest in the latest security technologies and processes to ensure your data remains safe at all times.
Technical security measures we employ:
- TLS 1.3 Encryption: All communications between your device and yes55 servers are protected by the latest encryption protocols, ensuring no data can be intercepted during transmission.
- AES-256 Data Encryption: Sensitive data stored in our databases is encrypted using the AES-256-bit encryption standard adopted by global financial institutions.
- Two-Factor Authentication (2FA): A second layer of protection for user accounts via OTP sent to the registered phone number.
- 24/7 Monitoring: An automated security monitoring system that operates around the clock to detect and respond to any security threats in real time.
- Internal Access Control: Access to user data within yes55 is restricted on a need-to-know basis. All access is logged and audited regularly.
- Security Testing: Penetration testing and security audits are conducted regularly by independent security experts to identify and address any vulnerabilities.
User Responsibilities: While yes55 implements comprehensive security measures, account security also depends on your own actions. Please use a strong and unique password, enable 2FA, do not share your login credentials, and always log out from shared devices.
In the event of any data breach that affects the rights or freedoms of users, yes55 will notify affected users in a timely manner and take immediate steps to contain and remediate the situation in accordance with Malaysia's PDPA requirements.
06 Cookies & Tracking Technologies
Yes55 uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and ensure account security. Below are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting information on how users interact with the platform to help us improve website performance and responsiveness.
- Functional Cookies: Storing user preferences such as preferred language and display settings for a more personalised experience.
- Analytics Cookies: Helping us understand aggregated usage patterns to make more informed product improvement decisions.
Cookie Control: You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect platform functionality. Continued use of the yes55 platform without changing your cookie settings is considered your consent to our use of cookies.
Yes55 does not use third-party cookies for external advertising purposes. All tracking technologies we use are solely to improve user experience and the security of our own platform.
07 User Rights
Under Malaysia's PDPA and yes55's privacy policy, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request a copy of the personal data yes55 holds about you. Access requests can be submitted through your account settings or by contacting our support team.
Right to Rectification
If your personal data is inaccurate or incomplete, you have the right to request a correction. You can update certain information directly through your account profile settings.
Right to Erasure
You may request the deletion of your personal data under certain circumstances. Please note that some data must be retained to fulfil legal obligations even after an account is closed.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes, or in certain circumstances where processing is based on yes55's legitimate interests.
Right to Data Portability
You have the right to receive the personal data you provided to yes55 in a structured, machine-readable format, for your own use or for transfer to another provider.
Right to Restriction of Processing
Under certain circumstances, you may request that yes55 restrict the processing of your personal data while any related issue is being properly resolved.
How to Exercise Your Rights: To exercise any of the above rights, contact the yes55 support team via live chat or our support email. We will process your request within 30 business days. Some requests may require additional identity verification before they are processed.
08 Minors' Data
Yes55 has a zero-tolerance policy towards the use of our platform by individuals under the age of 18. Our platform is strictly for adults and we take the protection of minors very seriously.
- Yes55 does not knowingly collect personal data from individuals under the age of 18.
- If we discover that data belonging to an individual under the age of 18 has been collected, that data will be deleted immediately and the relevant account will be closed.
- Our mandatory KYC process ensures that only individuals who have verified their age can complete registration and use our services in full.
- Parents or guardians who believe their child may have registered an account with yes55 should contact us immediately for account closure action.
Preventive Measures: We encourage parents and guardians to use parental control software on shared devices to prevent access to gambling websites. yes55 also fully supports digital literacy programmes that help families discuss safe and responsible internet use.
09 Cross-Border Data Transfers
In the course of operations, some user personal data may be transferred to and stored on servers located outside Malaysia. This may occur when we use cloud services or international technology partners.
Yes55 ensures that any cross-border data transfers are carried out with adequate safeguards:
- Transfers only to countries with equivalent or higher data protection laws.
- Strict data processing agreements with all data recipients outside Malaysia.
- Use of internationally recognised standard protection mechanisms for all data transfers.
- All data transfers are subject to the requirements and limitations set out under Malaysia's PDPA.
Global Protection Commitment: Regardless of where your data is processed, the same protection standards we apply in Malaysia will be upheld. You may request information about the protection mechanisms used for specific data transfers by contacting our team.
10 Data Retention Period
Yes55 does not retain personal data longer than required for the stated purpose or as mandated by law. Below are our general data retention guidelines:
- Active Account Data: Retained for the duration your account remains active and used to provide ongoing services.
- Financial Transaction Data: Retained for a minimum of 7 years in line with Malaysian financial and tax legislation.
- KYC Records: Retained for a minimum of 6 years after account closure or the date of the last transaction, in accordance with AML requirements.
- Security Logs: Retained for 2 years for security investigation and fraud prevention purposes.
- Communication Records: Customer support correspondence is retained for 3 years for reference and quality control purposes.
- Marketing Data: Retained until you withdraw your marketing consent, after which it will be deleted within 30 days.
After Account Closure: When you close your yes55 account, personal data not required to be retained by law will be deleted or anonymised within 90 days. Data that must be kept for legal compliance will be retained only for the prescribed period and will not be used for any other operational purpose.
11 Privacy Policy Amendments
Yes55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements. We are committed to informing users of any material changes.
- The "Updated" date at the top of this document will be revised whenever changes are made.
- For material or significant changes, we will send a notification to your registered email address at least 14 days before the changes take effect.
- Continued use of the yes55 platform following notice of changes is deemed acceptance of the updated Privacy Policy.
- If you disagree with any amendment, you have the right to close your account before the changes take effect.
Previous Version Archive: Previous versions of this Privacy Policy are available upon request. If you wish to review any earlier version for reference or dispute purposes, please contact our support team and we will provide the relevant document within a reasonable timeframe.
12 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how yes55 handles your personal data, please do not hesitate to contact us. Our data protection team is ready to assist you.
Support Email
Response within 24–48 hours
Live Chat
Available 24 hours a day
7 days a week, 365 days a year
We will endeavour to address all privacy-related enquiries within 30 business days. For issues requiring further investigation, we will keep you informed of the progress within the stipulated timeframe. Your satisfaction and security are our top priorities.